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State of Governance : Delhi Citizen Handbook 2009Download Complete Book - ~ 28MB

Delhi Citizen Handbook 2009 is the outcome of Centre for Civil Society’s constant and concerted commitment towards better governance. This extensive research was made possible by young student researchers and the book is a compilation of our studies on close to 30 departments, agencies, boards and issues that ignite public debate in Delhi today. The Handbook makes constructive and bold recommendations for improving the quality and effectiveness of governance and follows-up on some of the recommendations made in our previous books edition of 2003 and 2006.

 
Table of Contents
Acknowledgements
Introduction
Accountability & Transparency
01. Public Grievances Commission: A Critical Analysis
02. Department of Administrative Reforms
03. Opaque Transparency: ‘Vigilating’ the Vigilance Department
04. MLA-LADS: Loopholes & Corrections
05. Citizen Service Bureau: Making Governance Accessible
06. Public Private Partnership Model for Nagrik Sahayata Kendra
07. Mission Convergence: Good Governance through Shared Leadership
08. Sahabhagi: Participatory & Inclusive Governance
09. How Helpful are Delhi’s Helplines?
   
Infrastructure, Land & Development
10. Blueline Became Killer Line, DTC a Liability: The Future of Bus Transport in Delhi
11. Electricity Woes of Delhi
12. Increasing Electricity Efficiency: Different Measures & Technologies
13. DDA: Delhi Development Authority or Delhi Destruction Authority?
14. Sheltering Delhi’s Slums
15. Delhi Development Plan: A Citizen’s Appraisal
16. Displacement: Winners & Losers in Commonwealth Games 2010
17. Commonwealth Games 2010: What Happens Next?
   
Public Services
18. Reforming the Police: How Does Delhi Fare?
19. National Means cum Merit Scholarship Scheme: Delhi’s Experience
20. What Ails & Heals Delhi’s Healthcare
21. Department of Art & Culture & Department of Archaeology
   
Governance for Underserved
22. Minorities in Delhi
23. Off the Streets of Delhi: Justice for the City’s Children
24. Struggle for Survival & Dignity: Refugees in Delhi
25. Education for Children with Special Needs
26. Women’s Safety in Delhi
   
Revenues & Finance
27. Delhi’s VAT Department: Mixed Results & Lessons for GST
28. Microfinance in Delhi: An Illusion
   
About Centre for Civil Society
About the Partners
   
Download the complete Handbook [PDF Version - ~28 MB]